How does my tenant sign up to my automatic rent collection?

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Note: It is not possible to create new payment agreements with MobilePay

From March 12, 2024, it is no longer possible to create new agreements for automatic rent collection using MobilePay. This is due to changes in MobilePay's terms. If you, as a landlord, have been using MobilePay for rent collection before March 12, 2024, you can continue to use MobilePay as a payment agreement for automatic rent collection.

Therefore, the content of this guide is intended for those who already have a payment agreement with MobilePay.


When you have started the automatic rent collection with MobilePay, the tenant will receive an e-mail and/or a SMS with a link to setup op the payment agreement.

1. If the tenants click on the e-mail or SMS on their phone, they will automatically be forwarded to the sign up flow in the MobilePay app. Do the tenants access the e-mail on computer, they will first have to type in a phone number after which they will be notified in their MobilePay app - just like when they shop online with a MobilePay payment.

2. After this the tenant has to go through the following steps before the payment agreement is activated:



3. As a landlord you will automatically receive an e-mail and a SMS (if this is chosen in your Settings), when the tenant has signed up correctly. In addition it will also be shown in the overview of the rent under the tenancy on BoligPortal.

4. The rent will now automatically be collected from the tenant every month/quarter. The tenant will continuously be able to keep track of the payment agreement in the MobilePay app and see how much they will be charged the following month/quarter. This also applies, if you have regulated the rent, inserted single collections etc.



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