The tenant has not paid the rent - What do I do?

Have more questions? Submit a request

If your tenant rejects the payment of rent for one month, you will receive a message on e-mail or SMS (if this is chosen). It will also appear in your overview of the rent of the tenancy.

Note: In this guide, it is stated that you can collect rent automatically via MobilePay. Please be aware that as of March 12, 2024, it is no longer possible to create new payment agreements with MobilePay due to a change in MobilePay's terms and conditions.
Therefore, all information about automatic rent collection with MobilePay is only relevant for landlords who have set up a payment agreement before March 12, 2024.

mceclip9.png

The payment agreement will still be active, and MobilePay will continue to withdraw future rent payments, but will not try to collect the only rejected payment again.

If the tenant rejects the payment in MobilePay, you therefore have to arrange another type of payment (e.g. bank transfer) with the tenant.

When your tenant has paid the rent manually to you, you just mark the payment as paid in the Payment summary.

mceclip10.png

It is important that you are sure that the tenant has transferred the rent manually to you before you mark the payment as Paid.

When the payment is marked as paid, it will appear in your Payment summary that the payment is paid manually.

mceclip4.png

*Future payments will continue to be collected automatically through BoligPortal.

 

Read more