Why is my automatic rent collection not working?

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Note: In this guide, it is stated that you can collect rent automatically via MobilePay. Please be aware that as of March 12, 2024, it is no longer possible to create new payment agreements with MobilePay due to a change in MobilePay's terms and conditions.
Therefore, all information about automatic rent collection with MobilePay is only relevant for landlords who have set up a payment agreement before March 12, 2024.

If your automatic rent collection is not working, it is important to check, that your tenant has signed up for the rent collection in MobilePay.

You will receive a notification on e-mail or SMS (if chosen), when your tenant has signed up for the rent collection.

If the tenant has not signed up in MobilePay, it will appear in your overview under Rent.

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If your tenant has not signed up for the rent collection, you can send a new registration link to the tenant inside the Tenancy.

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If you experience problems with your automatic rent collection, and your tenant has signed up for the rent collection in MobilePay, you can contact BoligPortal customer service for help.

 

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