I'm having problems with my Moving Inspection App. What do I do?

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If you are experiencing issues with BoligPortal's Moving Inspection app – such as lagging or slow image uploads during the inspection – it's often due to problems with your internet connection or your device being overloaded.

When using the app during a moving inspection, images will be automatically uploaded in the background, allowing you to continue the inspection even if the images aren't attached immediately.

However, all images must be uploaded before you can sign and complete the inspection with the tenant.

If you're experiencing problems with BoligPortal's Moving Inspection app, you can try the following:

  • Check your internet connection
    Ensure that your device has a stable internet connection. Some issues can arise due to a poor or unstable connection. In some newer residential buildings, especially concrete constructions, maintaining a proper mobile signal might be challenging. If there's an option to access a Wi-Fi network in the rental property, this could help alleviate the problem.
  • Update the app
    Make sure you have the latest version of BoligPortal's Moving Inspection app. Updates can include bug fixes and improvements that might resolve issues.
  • Restart the app
    Try closing the app completely and then reopening it. This can sometimes resolve temporary issues.
  • Restart your device
    If restarting the app doesn't help, try restarting your device. Sometimes, this can fix minor technical problems.
  • Remove the app from your device and download it again.
    If none of the above solutions work, it typically solves the issue to completely remove the app from your device and reinstall it. You won't lose your reports or the content you have saved in the app, as this is associated with your profile on BoligPortal.


If you're still experiencing problems with the app after trying the above solutions, feel free to contact BoligPortal's customer service with a description of the issue.



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