We recommend that you stay alert and be especially cautious if you receive messages in your inbox or emails pretending to be from BoligPortal – for example, if the sender is listed as BoligPortal, or if BoligPortal's logo appears in the message or email.
Messages you receive from BoligPortal will always be sent from info@boligportal.dk, and you will always be addressed by your first name or company name. BoligPortal will likewise never ask you to verify your profile through our messaging system. All our communication takes place directly by email or phone.
We will never ask you to disclose sensitive personal information, such as your CPR number, pictures of your passport, your full card number, or the password to your profile.
Pay particular attention to the following signs of fraud and phishing:
- If the sender's email address is not exactly info@boligportal.dk
- If the sender is not exactly BoligPortal
- If the sender asks you to verify yourself through the messaging system
- If the sender asks you to send sensitive personal information
- If the email's content does not include your name
- If the email's content contains many spelling errors
- If the email's content is written in poor English
You should never click on links in these messages. They may send you to a fake website, typically created to trick you into giving up your password or other sensitive personal information.
If you receive messages in your BoligPortal inbox asking you to verify your profile or something similar, ignore the message and contact our customer service at +45 70 20 80 82 or info@boligportal.dk as soon as possible.
If you are unsure whether you have received a fake email in BoligPortal's name, you can always call us directly at +45 70 20 80 82 to have us confirm or deny whether we are the sender of the email. We are available by phone every weekday from 10:00–12:00 and 13:00–16:00.