When renting out residential property in Denmark, you are subject to the provisions of the Danish Rent Act, including your tenant’s right to report defects and deficiencies within the first 14 days of the rental period.
As a landlord on BoligPortal, we offer a free, digital solution that makes it easy and efficient for you to collect and manage defect reports for your rental property.
We automatically send a reporting link to your tenant when the period begins and ensure that you can monitor the reports and add comments. Everything is collected in one overview for the entire move-in process.
This guide walks you through the full process:
- How to activate digital defect reporting from your tenant
- How the tenant submits defect reports digitally to you
- How to view the tenant’s reported defects
Note: BoligPortal's digital moving report service is only available in Danish, which is why some images and words in this guide appear in Danish.
How to activate digital defect reporting from your tenant
This guide assumes that you are using BoligPortal’s inspection tool to carry out the move-in inspection with your tenant.
Read more about how to create and complete a move-in inspection on BoligPortal here.
We recommend that you conduct the move-in inspection before the tenant moves in, and set the start date for defect reporting to match the date the tenant takes possession of the property (as per the rental contract).
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Go to 'Detaljer om synet' in your move-in inspection and open the '14 dages fejl og mangelperiode' section
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Check the box 'Indhent fejl og mangler fra lejer' and enter the date and time for when the reporting period should begin
It's important that you enter the lease start date in the date field, including a specific time. This is typically the possession date listed in the rental contract — i.e., when the tenant receives the keys.
The tenant’s 14-day reporting period for documenting defects and deficiencies will begin from that date and time.
- Complete the inspection to save the setup and activate digital defect reporting
Read more about how to complete and sign the move-in inspection here.
How does the tenant report defects digitally?
The tenant will receive a link by email and SMS at the moment the reporting period begins.
The link leads to their personal tenant portal, which includes a complete overview of their rental agreement.
In the tenant portal, the tenant will find a button that opens a digital reporting page tied to the tenancy and inspection report on your profile.
On the reporting page, the tenant can continuously add any defects or deficiencies. They have the full 14-day period to submit reports.
Once the 14 days have passed, the tenant can no longer submit additional defect reports.
Therefore, you will not receive any more reports after the period expires.
Where can I see the defects reported by the tenant at move-in?
As long as the reporting period is active, your inspection will be located under the '24 dages fejl og mangler' tab on your profile under 'Inspection reports' (Flyttesyn).
Here you can continuously monitor how many issues the tenant has reported, and add comments to their entries.
Clicking the status field (shown with the large arrow) takes you directly to the '14 dages fej og mangler' overview within your move-in inspection.
Here you'll find a list of all issues reported by your tenant.
Note: The tenant has the full 14-day period to submit entries. You will not have the complete list until the period ends.
You can also add notes or comments to the tenant’s reports. For example, you can inform the tenant whether an issue will be fixed or not.
To add a note, simply click 'Tilføj bemærkning' or 'Skriv kommentar', choose a category, and enter your message.
Reminder: The tenant can see all comments you add. Do not include internal notes that are not intended for the tenant.
When the period ends, both you and the tenant will receive an overview of all reported defects and deficiencies by email.
You can also always access the list from your profile under 'Inspection reports', where the move-in inspection is now located under the 'Afsluttet' tab.
The list is now locked for the tenant. However, you can still view everything and add notes and comments. You can also export the list, including your comments.
Note: At BoligPortal, we do not offer legal advice regarding inspections or the collection of defect reports from your tenant. All information on this page regarding rights and tenancy law should be considered for guidance only.
We recommend contacting a lawyer if you have legal questions.