If you find that your listing has been marked as reserved, even though you haven't made any changes yourself, it means that BoligPortal has temporarily deactivated your listing.
We typically reserve listings when we discover an issue with the ad and the landlord has not responded to our inquiries.
We always try to contact our landlords before marking active listings as reserved. If your listing has been reserved by us, it is likely that you've missed or not responded to one or more emails or calls from us.
Therefore, we recommend checking your email for a communication from BoligPortal, sent from info@boligportal.dk. Remember to check your spam folder as well.
Typical reasons why we reserve listings
We have questions about your listing or rental
If BoligPortal discovers a problem or issue with your listing, we will always contact you via email with follow-up questions, which we request you respond to.
This could happen, for example, if you edited your listing and included information that violates our guidelines, or if we have received complaints from potential renters about your ad.
If you do not respond to these emails, we will mark your listing as reserved until we hear back from you.
Your listing has been active for more than 120 days
When a listing exceeds 120 days on BoligPortal, we will contact you by email, asking you to confirm whether your listing is still valid and relevant.
If your listing has been active for more than 120 days and you have not responded to our inquiries, we will automatically mark your listing as rented 14 days after our contact attempt.
This is a precautionary measure since you are responsible for marking your listing as rented on BoligPortal.
You can always change the status of your listing, such as from rented to active, by clicking 'Advertise' from your property under 'Advertised rentables'.
If you have any questions, feel free to contact our customer service.