If your tenant wishes to pay a single month’s rent via bank transfer, even though you collect rent through Betalingsservice, you can easily set this up in your rent management on BoligPortal.
This may also be relevant if the BS payment fails and there is an outstanding balance.
Future BS payments will continue
Your tenant will not be unsubscribed from their Betalingsservice agreement in the future, even if a single month’s rent is paid via bank transfer.
How to mark rent as paid via bank transfer when the tenant is registered with Betalingsservice
- Go to your rent control panel under 'Rent collection' on your profile
- Find the relevant charge and click 'See Details' next to it
This opens a box with a full overview of the payment details for this charge.
- Go to the 'Payments and refunds' field in the payment details box, and click '+ Add manual payment or refund'
- Enter the amount the tenant pays manually via bank transfer in the 'Amount' column, and click 'Save'
- Check the box to confirm that you want to disconnect the Betalingsservice charge for this single month and let the tenant pay via bank transfer, and finish by clicking 'Mark as Paid'
With this information, we want to inform you that the rent payment in question will be changed from paid via Betalingsservice to manually paid via bank transfer.
This means that only the specific month will be affected. Rent for the upcoming months will continue to be paid automatically via Betalingsservice.
You can therefore safely check the box "Yes, I'm sure".