How do I change a rent collection from Betalingsservice to bank transfer?

To switch your payment method from Betalingsservice to manual bank transfer, you need to stop the current rent collection. After that, you can restart the rent collection as a bank transfer. 

When you choose bank transfer, rent payments will no longer be automatically recorded in BoligPortal’s rent management system. You will therefore need to manually check that payments have been received and manually mark the rent as paid. 

You will still be able to follow your payments and any outstanding balances through BoligPortal’s rent feature.  

Note: If you only want to change one month’s rent to a bank transfer, but want to keep the remaining rent payments through Betalingsservice, you must follow this guide.

How to switch from Betalingsservice to manual bank transfer
 

1. Click on the 'Tenancies' menu item in the blue sidebar of your BoligPortal profile
   
   
    
2. Select the tenant you want to change the rent collection for
   
   
    
3. Click on 'Go to rent →' at the bottom of the box with rent and other fixed payment detailsThis takes you directly to the 'Rent' tab where you can see a full overview of all the tenant's rent payments.
   
    
4. Click on 'Stop rent collection' at the top of the rent overview 
   
   
    
5. Enter the last date rent should be collected via Betalingsservice, and confirm your choice by clicking 'Stop rent collection' 
   
   
    
6. Click on 'Start rent again'This opens a page to set up rent for your tenancy.
   
   
    
7. Check the rent collection method 'Manual bank transfers' under 'How does the rent get paid by the tenant?'
   
   
    
8. Review and update any information – including rent amounts, payment dates, and tenant details – and complete the setup by clicking 'Save rent setup ...' at the bottom of the page
   
   
    
9. Review your inputs in the pop-up box and complete the setup, so you have now changed the rent collection method to bank transfer, by clicking 'Start rent'

The rent overview under the tenancy will now be updated with the new details, and "Bank transfer" will be listed as the payment type in the rent overview. 

Remember to reconcile rent for manual bank transfers

You are responsible for manually reconciling the rent when it has been paid by the tenant via bank transfer.

BoligPortal is not connected to or does not have access to your bank account and therefore cannot record whether or when the tenant has transferred the rent.

To reconcile the rent and mark it as paid, simply click 'Paid' under 'Status' in the rent overview.