How do I remove a rent collection?

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If you want to remove a single rent payment or the whole rent collection for a rentable, you need to go to Rent under the relevant tenancy or click on Rent in the blue sidebar and choose the tenancy in the overview of Coming payments.

1. Do you wish to remove a payment from a single month (inclusive all attached payments as utilities on account etc.), you can click on the three dots in the outermost right side and choose Delete payment.

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Please notice that this will delete the entire stated payment. If you delete the payment by mistake or regret deleting the payment, you have to stop the complete rent collection and start it again. This also means that the tenant has to approve the payment agreement with MobilePay* again.

Do you wish to add or remove parts of your rent collection (e.g. if you give your tenant a discount on the rent, but still want to collect utilities on account etc.), you can follow this guide.

 

2. Do you want remove or stop the complete rent collection (all future payments), you need to click on Stop collection of rent.

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You will be asked to state when the tenant has to pay the last rent.

If the tenant for instance is moving out by the end of December and already has paid one month prepaid rent when moving in, you choose November as the last month with rent payment. Afterward you click on Stop collection of rent.

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When the rent collection is stopped you will have a RED information box in your rent overview. This will inform you that the collection of rent is stopped and that the last payment will be on the chosen date (here 1st of November).

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Please notice that it is always possible to start the rent collection again. Do you wish to start the rent again, simply click Start rent again. The tenant will in this case have to sign up for the payment agreement with MobilePay* again.

*Note: Please be aware that it is no longer possible to create new payment agreements with MobilePay. This is due to changes in MobilePay's terms. It is only possible to use MobilePay for automatic rent collection if you have created the payment agreement before March 12, 2024.

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