If BoligPortal has charged your account, it means you have an active subscription that you did not cancel before it was automatically renewed. All subscriptions on BoligPortal are set to auto-renew.
You can cancel your subscription under the 'Subscription' section on your profile. You cannot cancel your subscription by rejecting a payment, such as through MobilePay.
Read more about how to cancel your subscription here.
It is your responsibility to cancel your subscription when you no longer want it. However, you cannot cancel it retroactively, and we do not refund money for subscriptions that have not been canceled.
It is clearly stated during the purchase process that it is a subscription, just as it is also outlined in the terms and conditions you must accept at the time of purchase.
Why has my subscription been automatically renewed?
When you purchased access to contact landlords on BoligPortal, you signed up for a subscription with automatic renewal, which is also stated under each product.
You can only contact landlords on BoligPortal with an active subscription, which automatically renews. However, there is no commitment to your subscription, meaning you can cancel the subscription within the active payment period if you do not wish to renew it.
Read more about cancel your subscription here.
Why do I have a 28-day subscription when I selected 24 hours?
Our 24-hour introductory period with limited access serves as a special short introduction to our regular subscription plan. It is essentially a sneak peek, allowing new customers to cancel within 24 hours if they do not wish to continue using BoligPortal.
If you only want access for one day, just make sure to cancel within those 24 hours. If you do not cancel within the 24 hours, it will automatically continue at the regular subscription price of 349,- every 28 days.
You can read more about the 24-hour limited access here.
In the receipt you received via email after your payment, you can find information about when your subscription will renew next.
Please note that you will receive this email in Danish if you access boligportal.dk in Danish. You can always change the language in the bottom right corner of the website – this will also change the email to English.
Where does it state that it is a subscription with automatic renewal?
The subscription terms are displayed several times throughout the purchase process, including during selection and payment.
When paying with MobilePay
When paying with credit card
When paying with Apple Pay
The subscription continues until you cancel it. It is not enough to stop paying, for example, by rejecting a payment in MobilePay.
You can find the date of your next subscription renewal in your payment receipt sent by email, as well as on your profile under the 'Subscription' tab.
If you wish to cancel your subscription, remember to do so before the renewal deadline. It is not possible to cancel retroactively.
Read more about how to cancel your subscription here.
Frequently asked questions
If you notice charges from BoligPortal despite having canceled your subscription, please ensure that your cancellation was processed correctly.
To verify this, log in to your profile and go to the 'Subscription' tab. Your subscription status should say 'Canceled.' Additionally, you will always receive a confirmation email when your cancellation has been successfully completed.
If you are still being charged despite not having an active subscription, it is most likely because you have an active subscription on a different account — meaning a different email address than the one you are currently logged in with.
If you are unable to determine the cause, please contact Customer Service.
NOTE: If you do not have an active subscription but are still being charged, the most common reason is that you might have created a profile and subscription using a different email address. If you have multiple email addresses, please try logging into your profile with those and check if there are any active subscriptions associated with them.
No, you will not receive a notification before your subscription is renewed. However, you can always find the date and time of the next charge under 'Subscription' in your user profile.
No, it is not possible to cancel your subscription retroactively. It is your own responsibility to cancel your subscription before the specific renewal time.
These terms apply to all our users, and it is not possible to be exempted from them.
No, it does not count as a cancellation or termination of your subscription if you simply reject the payment in the system or if the payment does not go through due to insufficient funds on your payment card. In this case, the system will attempt to withdraw the funds again later until the payment is successful.
If you wish to cancel your subscription, you must remember to properly unsubscribe from your user profile. Your unsubscription is successful when you receive a confirmation receipt via email.
Since it is your responsibility to cancel your subscription, unfortunately, we do not offer refunds – even if you forgot to cancel it.
It is also your responsibility to ensure that your subscription is canceled correctly. You will always receive a confirmation receipt by email when your cancellation has been successfully processed.
You can find BoligPortal's terms of use here.