At BoligPortal, you have a 14-day right of withdrawal when purchasing a subscription, starting from the time of purchase. The right of withdrawal is voided if the subscription is used – for example, by logging in, creating a search profile, or contacting a landlord.
The right of withdrawal does not renew with subscription renewals.
Terms for your 14-day right of withdrawal
The right of withdrawal begins from the time of purchase - not from any renewal date.
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The right of withdrawal starts on the date you place your order for any subscription on BoligPortal’s website.
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Any promotional periods and renewals of your subscription are included within the 14 days. The right of withdrawal is not renewed with subsequent subscription renewals, as it concerns the same product with ongoing subscription payments.
For example, if you have purchased 24-hour limited access (an introductory offer for new customers), which is subsequently automatically renewed for a 28-day period, the 14-day right of withdrawal period began at the moment you purchased the 24-hour access. Your right of withdrawal only applies if you have not used the subscription – whether during the 24-hour access or the 28-day access period.
Your right of withdrawal expires once you use your subscription
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Your right to cancel your subscription purchase is only valid if you in no way use your subscription.
- This means your right of withdrawal expires:
- Upon your first login to the paid product
- Upon completing your search profile
- Upon contacting a landlord
- Upon listing a vacant rental
By ordering and paying for a subscription on BoligPortal, you have accepted BoligPortal’s terms and consented to the right of withdrawal expiring once the subscription is used.
How to excercise your right of withdrawal
If you meet the above conditions and wish to exercise your right of withdrawal, you must contact us at info@boligportal.dk before using the subscription and before the 14-day deadline from the first payment expires to notify us of your decision.
Due to data protection laws, we do not handle withdrawal cases over the phone.