If BoligPortal has charged money from your account, it means that you have or have had an active subscription that you did not cancel before it was automatically renewed. If you canceled your subscription after the renewal time, you have therefore been charged the amount for the new subscription period.
You were informed of the renewal frequency when you selected your subscription, just as the specific time - that is, the date and time - was stated in the receipt you received by email after the purchase.
All subscriptions on BoligPortal renew automatically, which is stated when you purchase a subscription from us.
You cancel your subscription under the 'Subscription' section on your profile. Rejecting a payment, for example in MobilePay, is not the same as canceling your subscription.
It is your own responsibility to cancel your subscription when you no longer want it. You cannot cancel it retroactively, and we do not refund money for subscriptions that were not canceled.
It is clearly stated during the purchase process that this is a subscription, just as it is also stated in the terms and conditions that must be accepted when making a purchase.
Read more about how to cancel your subscription here.
Why was my subscription automatically renewed?
When you purchased access to contact landlords on BoligPortal, you signed up for a subscription with automatic renewal. This is stated under each subscription period.
When you select one of the subscription options, that is, by clicking the subscription you want, you receive more information about the individual option.
You can see in the image below what it looks like when you click the individual options.
You can only contact landlords on BoligPortal with an active subscription, which renews automatically.
However, there is no binding period for your subscription. This means that you can cancel the subscription during the active payment period if you do not want it to renew.
Read more about how to cancel your subscription here.
Why was I signed up for a 28-day subscription when I selected 24 hours?
Our 24-hour introductory period with limited access functions as a special short introduction to our regular subscription agreement.
It is a sneak peek, so new customers have the opportunity to cancel within 24 hours if they do not want to use BoligPortal.
If you only want access for one day, simply remember to cancel it again within the 24 hours.
If you do not cancel it within the 24 hours, it automatically continues at the regular subscription price, with payment every 28 days.
You can read more about 24-hour limited access here.
In the receipt you received by email after your payment, you can find information about when your subscription will renew next.
Where does it state that it is a subscription with automatic renewal?
The subscription terms are displayed several times during the purchase process—both when you select and pay for the subscription.
When paying with MobilePay
When paying by credit card
When paying with Apple Pay
The subscription continues until you cancel it. It is therefore not enough simply to stop paying, for example by rejecting a charge in MobilePay.
You can find the date of your next subscription renewal in your payment receipt sent by email and on your profile under the 'Subscription' tab.
If you want to cancel your subscription, remember to cancel it before the renewal deadline. It is not possible to cancel retroactively.
Read more about how to cancel your subscription.
Frequently asked questions
If you are being charged by BoligPortal even though you canceled your subscription, make sure that your cancellation went through correctly.
It may also be because you canceled the subscription after the renewal date. In this case, you were charged for the renewal that had already gone through, but you will not be charged any further after this.
You can check whether your cancellation went through correctly by logging in to your profile and going to the 'Subscription' tab. It should say 'Canceled' next to your subscription status. You will always receive an email confirmation when your subscription has been canceled correctly.
If you are still being charged even though you do not appear to have an active subscription, it is most likely because you created a subscription on another account—that is, with a different email address than the one you are logged in with.
If you cannot determine the cause, contact customer service.
NOTE: Do you not have an active subscription but are still being charged?
The most common reason you are charged for a subscription even though you do not appear to have an active subscription on your profile is that you created a profile and subscription with a different email address.
If you have multiple email addresses, you should therefore try logging in to your profile with these and check whether there are active subscriptions associated with them.
No, you will not be notified before your subscription renews—it happens automatically at the interval you selected when you purchased the subscription. However, you can always find the date and time of the next charge under 'Subscription' on your user profile.
Here you can see where the charging frequency was displayed when you selected your subscription:
These terms apply to all our users, and it is therefore not possible to receive an exemption from them.
If you want to cancel your subscription, remember to cancel your subscription correctly on your user profile. Your cancellation has gone through correctly when you receive a confirmation receipt by email.
Since it is your own responsibility to cancel your subscription, we unfortunately do not offer refunds—not even if you forgot to cancel it.
It is likewise your own responsibility to make sure that your subscription has been canceled correctly. You will always receive a confirmation receipt by email when your cancellation has gone through correctly.
You can find BoligPortal's terms of use here.