What does limited access mean when I purchase a 24-hour subscription?

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If this is your first time purchasing a subscription on BoligPortal, you can choose an introductory period that gives you limited access to BoligPortal for 24 hours. 

You can send messages to landlords on BoligPortal, but you will not be able to view phone numbers. If you cancel the subscription within the 24 hours, you will only have access to your inbox during that time. 

You can cancel your subscription at any time. 

If you do not cancel the subscription within the 24 hours, it will automatically renew to our standard subscription period of 28 days. 


Note: 24-hour limited access is only available to new customers when purchased through our website.

If you use BoligPortal’s app or have previously had a subscription, the offer is not available. 

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*It is up to each landlord whether they wish to be contacted by phone.
This means phone numbers are only visible on listings where the landlord has provided one.

 


 

The subscription renews automatically after 24 hours unless you cancel it

You have access to the above functions as long as your subscription is active. The subscription can be canceled at any time and will automatically renew after the 24 hours, switching to a 28-day payment cycle.

If you cancel the subscription within the 24 hours, your inbox and ability to communicate with landlords via BoligPortal will be locked as soon as the 24 hours expire. 


Note: It is your responsibility to cancel your subscription before the renewal time if you only want 24-hour access.

You can always see the exact renewal time in your profile under the 'Subscription' tab. 

Read more about how to cancel your subscription here

 


 

What does limited access mean? 

Limited access means that you only have access to certain features available to full-access subscribers, and you cannot view landlord phone numbers on BoligPortal if the landlord has added one. 

If you cancel your limited access within the 24 hours, all paid features will also be deactivated once your subscription expires. 

In concrete terms, you can only contact landlords during the 24-hour period, and your inbox will be locked, meaning you won’t be able to view your messages after your access expires.

If you want to continue conversations with landlords in your inbox, simply avoid cancelling your subscription.

If you have already cancelled your subscription and lost access to your inbox, you can always purchase a new subscription. Your inbox will then be reopened automatically, and you can continue your conversations. 

You can only purchase 24-hour access once. 

 

 


 

What does it mean that your inbox is locked after 24 hours?

If you only want access for 24 hours, you are free to cancel your subscription within that time. The subscription will then not renew, and you will only be charged 29 DKK. 

If you cancel your 24-hour subscription within the 24 hours, you will no longer have access to your subscription features once the 24 hours have passed. This includes your BoligPortal inbox being locked.

This means you can no longer view, save, or reply to any messages, whether new or old, after your 24-hour subscription has expired.

Don’t worry – everything is saved for next time you subscribe to BoligPortal

If you cancel your limited subscription within the 24 hours, your messages and conversations will be hidden – but not deleted.

If you want to access your inbox again, you can always reactivate your subscription.

 

Once reactivated, you will regain full access to your inbox and be able to continue where you left off with your housing search and conversations with landlords. 

When reactivating, you can freely choose between a recurring subscription of 4 weeks or 2 months. 

Read more about how to reactivate your subscription here


Do you have questions?

Do I only have access for 24 hours?

When you choose our 24-hour subscription, you will have limited access to BoligPortal for 24 hours from the time you start your subscription.

After that, the subscription will automatically renew at DKK 349 every 28 days – or until you cancel it.

After the first renewal, you will automatically get full access to all of BoligPortal’s features for tenants.

Want access for just 24 hours?

Just remember to cancel your subscription within the 24 hours. You can always see the exact time of your next renewal under 'Subscription' on your profile.

Your subscription has no binding period, so you can cancel at any time within the active subscription period.

It's not possible to cancel the subscription retroactively. 

Read more about how to cancel your subscription here

How do I get access to landlords’ phone numbers?
To access landlords’ phone numbers, you need an active subscription with full access – i.e., any subscription period other than the 24-hour access.

All subscriptions are non-binding and can be canceled at any time during the subscription period.

Note: It’s up to the landlord whether they choose to display a phone number on their listing. This means phone number visibility varies from ad to ad. 

At BoligPortal, we cannot provide landlords’ phone numbers unless they have included them in their listing. 

How do I get full access as a tenant?
If you want full access to all BoligPortal features for tenants – including full access to your inbox and the ability to view phone numbers on listings – simply don’t cancel your subscription within the 24 hours.

After that, your subscription will automatically renew every 28 days. 

If you’ve already canceled, you can always reactivate your subscription by going to a listing on BoligPortal and clicking 'Message landlord'. From there, you’ll be able to purchase a new subscription.

Note that you can only purchase 24-hour access once. 

Can I purchase 24-hour access more than once?
BoligPortal’s 24-hour access is for new customers only. It can therefore only be purchased once. 

Why can’t I select the 24-hour subscription?
If you don’t see the option for '24-hour limited access' when trying to subscribe on BoligPortal, it means you’ve already used this offer in the past. 

The 24-hour subscription is an introductory offer for new customers only. 

Will the subscription renew automatically?
Yes, all subscriptions on BoligPortal are ongoing with automatic renewal. 

If you’ve chosen the 24-hour limited access, your subscription will automatically renew exactly 24 hours after purchase.

The time of the next renewal is always available under 'Subscription' on your profile. 

If you only want access for 24 hours, be sure to cancel before the 24 hours are up.

There’s no binding period, and you can cancel anytime during the active period. 

You are responsible for canceling before renewal. Subscriptions cannot be canceled retroactively.

You will receive a cancellation confirmation by email when it’s done correctly.
Why can’t I see my conversations with landlords anymore?
If your inbox messages are blurred and no longer visible, it’s because you canceled your subscription within the 24-hour period. 

Your 24-hour subscription provides limited access to BoligPortal, which is automatically deactivated when the subscription expires.

If you want to regain access to your messages, simply reactivate your subscription – either via 'Subscription' in your profile or by clicking 'Message landlord' on a listing – and choose a 4-week or 2-month plan with automatic renewal.

Once active, you’ll regain full access to your inbox and all other tenant features. 

What if a landlord replies after my inbox is locked?
If you receive a new message after your inbox is locked, you will only be able to access it by purchasing a new subscription. 

As soon as payment goes through, full inbox access will be restored.

The 24-hour subscription can only be purchased once. 

How do I quickly find a rental on BoligPortal?
To increase your chances of quickly and effectively finding a home and being selected as a tenant via BoligPortal, we recommend preparing your search and putting effort into your applications. 

We’ve collected a list of helpful tips for a strong and effective application here

Is the inbox only locked with the 24-hour subscription?
Yes, limited features only apply to the 24-hour subscription priced at 29 DKK.

This means your inbox will only be locked if this subscription is canceled within the 24 hours. 

If you cancel a regular subscription with full access, your inbox will not be locked. 

How do I cancel my subscription?
You can easily cancel your subscription under 'Subscription' in your profile. 

Read more about how to cancel your subscription here

 

If you have further questions or need help as a tenant on BoligPortal, you are always welcome to contact customer service. We’re here to help. 

 

 


 

 

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